Terms & Conditions

1. Who you are contracting with

The service is provided by Partner Program AI Ltd (“Airstride”, “we”, “us”), a company registered in England and Wales with its registered office in London, United Kingdom. “You” and “Customer” mean the organisation that subscribes to the service, and any user who accesses it under that organisation.

Where we have signed a separate order form, master subscription agreement, or data processing agreement with you, that document takes precedence over these terms to the extent of any conflict.

2. The service

Airstride is a partner relationship management platform. It covers partner onboarding, deal registration, account mapping, co-selling, quoting, incentives, payouts, analytics, and a partner portal you can white-label. It connects to the CRMs and other tools listed on our integrations pages.

We provide the service on a subscription basis for the term set out in your plan or order form. We may add, change, or retire individual features as the product develops. We will not make a change that materially reduces the core functionality of a paid subscription during its term without telling you first.

3. Accounts and access

• You must be at least 16 years old and use the service for business purposes. Airstride is not intended for personal or consumer use.
• You are responsible for the accuracy of your account details, for keeping credentials secure, and for all activity that happens under your account.
• Your administrators control who has access and what role each user holds. Roles determine what a user can see and do, including through the MCP connector.
• You are responsible for the partners you invite to your portal and for the content you make available to them.
• Tell us promptly at info@airstride.ai if you believe an account has been compromised.

4. Plans, fees, and payment

• Free plan. Our free plan supports up to three partners and requires no payment card. We may change its limits, and we may suspend or remove free accounts that are inactive or that breach these terms.
• Paid plans. Elite subscriptions start at £10,000 per year and are billed annually in advance. Pricing is based on the size of your partner program rather than the number of seats, and the figure in your order form is the one that applies.
• Invoicing. Unless your order form says otherwise, invoices are payable within 30 days of the invoice date. Late amounts may accrue interest at the statutory rate.
• Taxes. Fees exclude VAT and any other applicable taxes, which you are responsible for paying.
• Renewal. Paid subscriptions renew for successive terms of the same length unless either party gives notice at least 30 days before the end of the current term.
• Refunds. Fees already paid are non-refundable except where required by law or expressly agreed in your order form.

5. Your data

You own your data. Partner records, deals, accounts, documents, and anything else you or your partners put into Airstride remain yours. You grant us a licence to host, process, transmit, and display that data only as needed to run the service for you, to provide support, and to meet our legal obligations.

You are responsible for having the right to put that data into the service, including any personal data about your partners and their staff. Where we process personal data on your behalf, we act as your processor and our data processing agreement applies. See our Privacy Policy for what we collect and why, and our Security & Trust page for how we protect it.

You can export your data while your subscription is active. After termination we delete or return customer data in line with your agreement, except for limited records we must keep for legal or accounting reasons.

6. Acceptable use

You agree not to:

• Use the service to break the law, infringe someone else's rights, or send unsolicited bulk messages that breach applicable marketing rules.
• Upload malware, attempt to gain unauthorised access to the platform or another tenant's data, or interfere with its security or availability.
• Reverse engineer, copy, resell, or white-label the platform outside the white-label rights granted in your plan.
• Scrape the service, run automated load against it beyond normal use, or circumvent rate limits.
• Use the service to build a competing product, or to benchmark it for publication without our written consent.

We may suspend access without notice where we reasonably believe use of the service threatens its security, breaks the law, or risks harm to other customers. We will restore access as soon as the issue is resolved.

7. Integrations and third-party tools

Airstride connects to CRMs and other systems you choose, including Attio, folk, Zoho, HubSpot, Salesforce, and the other tools listed on our integrations pages. When you connect one, you authorise us to read and write data in the direction you configure.

Those tools are controlled by their providers, not by us. Their own terms and privacy notices apply, and we are not responsible for their availability, accuracy, or any change they make to their APIs. If a provider withdraws access, we may have to disable that integration.

8. AI features and the MCP connector

Parts of the platform use AI, including the Partner Activation Agent, partner discovery, conversation intelligence, and the MCP connector that lets an assistant such as Claude query your Airstride data. When you use them:

• Every request runs under the role of the user who made it. An assistant can only reach data that user could already see in the app.
• Actions that change data are drafted for a person to approve before they run, and every call is recorded in the audit log.
• We do not use your data to train third-party AI models. Content you send to a third-party assistant is also covered by that provider's terms.
• AI output can be wrong or incomplete. It is a draft for a human to review, not advice you should act on unchecked. You remain responsible for what you send to partners and for decisions you take.

9. White-label portals

If your plan includes white-labelling, you may present the partner portal under your own brand, colours, and domain, and connect your own identity provider. You keep ownership of your brand assets and grant us only the licence needed to display them in your portal.

You are responsible for the terms and privacy notices you present to your own partners, and for the content you publish in the portal. We remain responsible for operating the underlying platform.

10. Our intellectual property

We own the platform, the website, our brand, and everything we build into them, including any improvements we make while delivering the service. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Nothing else transfers.

If you send us feedback or feature ideas, we may use them to improve the product without obligation or payment. You keep any rights you already had in the underlying material.

11. Confidentiality

Each party may receive information the other treats as confidential, including pricing, roadmaps, partner lists, and security detail. Both parties agree to use that information only to perform under these terms, to protect it with reasonable care, and not to disclose it except to staff and advisers who need it or where the law requires disclosure.

12. Availability and support

We aim to keep the service available at all times, and we run planned maintenance outside UK business hours where we can. We do not promise uninterrupted availability unless a service level commitment is set out in your order form.

Support is available to all customers by email. Paid plans include priority support from our own team. Reach us at info@airstride.ai.

13. Term and termination

• You can stop using a free account at any time, and ask us to delete it.
• Paid subscriptions run for the term in your order form and can be cancelled at the end of that term with 30 days' notice.
• Either party may terminate immediately if the other commits a material breach and fails to fix it within 30 days of written notice, or becomes insolvent.
• On termination your right to use the service ends, outstanding fees fall due, and we handle your data as described in section 5.
• Sections on data, intellectual property, confidentiality, liability, and governing law survive termination.

14. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in line with the description on this website. Beyond that, and to the extent the law allows, the service is provided as is. We do not warrant that it will be error free, that it will meet every requirement you have, or that data returned from a connected third-party system will be accurate.

15. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither party is liable for indirect or consequential loss, lost profits, lost revenue, lost business, or loss of anticipated savings. Each party's total liability under these terms is capped at the fees paid or payable by you in the 12 months before the event giving rise to the claim. For free accounts, that cap is £100.

16. Indemnity

You agree to indemnify us against claims arising from your use of the service in breach of these terms, from content you or your partners upload, or from your failure to hold the rights or consents needed for the data you put into the platform.

17. Changes to these terms

We may update these terms as the product and the law change. When a change is material, we will update the date above and give notice through the service or by email before it takes effect. Continuing to use the service after that date means you accept the updated terms. If you do not, you may cancel as described in section 13.

18. General

• Neither party may assign these terms without the other's consent, except to a successor in a merger, acquisition, or sale of assets.
• If a provision is found unenforceable, the rest stays in force.
• Neither party is liable for delays caused by events beyond its reasonable control.
• No third party has rights under these terms, and nothing here creates a partnership, agency, or employment relationship.
• We may name you as a customer and use your logo in our marketing unless you tell us not to.

19. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Both parties agree to try to resolve a dispute informally before starting proceedings.

20. Contact us

Partner Program AI Ltd, London, United Kingdom.
Contract and legal enquiries: info@airstride.ai
Privacy enquiries: privacy@airstride.ai